Cancellation & Refund Policy

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Cancellation & Refund Policy

At Innaya Health Care & Surgical Services (I.H.S.), we aim to provide reliable and quality healthcare services. This policy explains the terms related to cancellation and refunds.

1. Appointment Cancellation

  • Patients may cancel or reschedule appointments by contacting us at least 24 hours before the scheduled appointment.
  • Late cancellations or missed appointments may be subject to applicable service charges.

2. Refund Policy

  • Refunds for prepaid services may be considered if the cancellation request is received within the applicable cancellation period.
  • If the healthcare service has already been provided, either fully or partially, the payment may not be refundable.
  • Approved refunds will be processed within 7-10 business days through the original payment method used during the transaction.

3. Health Check-Up Packages

  • Health check-up packages may be cancelled before the scheduled appointment date, subject to applicable terms.
  • Once any test, consultation, or diagnostic service under the package has started, refunds may not be applicable.

4. Medical Equipment Rental Cancellation & Refund

  • Rental charges are applicable for the agreed rental period.
  • Cancellation or refund requests for medical equipment rentals will be processed according to the rental agreement and equipment availability.
  • Any damage, loss, or misuse of rented equipment will be charged separately as per the Terms & Conditions.

5. Cancellation by Innaya Health Care & Surgical Services (I.H.S.)

In case Innaya Health Care & Surgical Services (I.H.S.) is unable to provide a confirmed service due to unavoidable circumstances, we may reschedule the appointment or provide an appropriate refund wherever applicable.

6. Disclaimer

  • The information available on this website is for general informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.
  • Healthcare services and treatment outcomes may vary depending on individual patient conditions.
  • Innaya Health Care & Surgical Services (I.H.S.) is not responsible for delays caused due to traffic, emergencies, previous patient consultations, or circumstances beyond our control.
  • Patients and their family members should verify the identity of healthcare staff through official ID cards before allowing entry into their premises. Assigned staff members will arrive in official company uniforms for easy identification and safety assurance.

In case of a medical emergency, please contact your nearest hospital or emergency medical services immediately.