Frequently Asked Questions

Frequently Asked Questions

Yes. Innaya provides elderly care and support at home to help senior citizens with their day-to-day healthcare and care requirements.
Yes. Patient safety and trust are important to us. Our staff follow appropriate safety measures and visit patients in proper uniform with an ID card, making it easier for patients and their families to identify our staff.
Transportation can be arranged according to the patient's location, city and distance. Applicable transportation charges are separate and depend on the city and distance. The charges will be communicated at the time of booking.
Yes. A family member or caregiver can book a service on behalf of the patient by providing the required patient and service details.
Yes. You can arrange healthcare and elderly care services for your parents or family members even if you are living in another city. Our team can coordinate the required service based on availability and the patient's needs.
Yes. Regular services can be arranged as per the patient's needs. Innaya also offers packages for monthly health check-ups and regular visits.
Yes. Healthcare support can be arranged at home after hospital discharge, depending on the patient's condition and care requirements.
Yes. Innaya arranges services through trained and qualified healthcare professionals appropriate to the nature of the service and the patient's requirements.
Yes. Physiotherapy services can be arranged at the patient's home based on their treatment and rehabilitation requirements.
Yes. Post-surgical care can be arranged at home to support patients during their recovery, based on their condition and prescribed care requirements.
Yes. Innaya can assist with booking doctor appointments based on the patient's requirement, preferred doctor or specialty, location and availability. Our team can help coordinate the appointment and provide the necessary details.
Yes. You can provide your preferred date and time while making a booking. Confirmation will depend on the availability of the healthcare professional and the required service.
Our team reviews the requirement and contacts you to confirm the service details, availability, timing, applicable charges and other necessary arrangements.
Yes. If you are unsure about which service is suitable for your requirement, you can contact our team before booking. We will help you understand the available options.
You may need to provide the patient's basic details, location, contact information, required service, preferred date and time, and relevant medical or care-related information.
Service availability depends on the patient's location and the type of service required. You can contact us with your location, and our team will confirm whether the required service is available in your area.
The applicable service charges and any additional charges, such as transportation charges where applicable, will be communicated before the booking is confirmed.
You can contact our team to check the availability of the required service. However, home healthcare services are not a replacement for emergency medical treatment. In case of a medical emergency, seek immediate emergency medical assistance.
Yes. Medical equipment can be arranged separately based on availability and the patient's requirements.
You can contact Innaya Health Care & Surgical Services through the contact details provided on our website. Our team will assist you with your questions and booking requirements.
Please refer to our Cancellation & Return Policy page for complete details regarding cancellation, returns, refunds and applicable terms for rented medical equipment. If you have any questions or require clarification, please contact us right away.
The 7, 14 and 30-day periods are our standard rental options. If you require the equipment for a shorter or longer period, you can contact us through WhatsApp, the contact form or email. We can arrange a rental period according to your requirement, subject to equipment availability and applicable charges.