Terms & Conditions
Welcome to Innaya Health Care & Surgical Services (I.H.S.). These Terms & Conditions govern your use of our website and healthcare services, including doctor consultations, nursing care, medical equipment rentals, and other related services.
By accessing our website or booking our services, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.
1. Service Booking & Confirmation
- All appointments, including doctor visits, nursing care, and health check-ups, must be booked in advance through our website or customer support.
- Service confirmation is subject to the availability of healthcare professionals and equipment.
- Innaya Health Care & Surgical Services (I.H.S.) reserves the right to cancel or reschedule appointments due to unforeseen circumstances or emergencies.
2. Medical Advice & Consultation
- Online consultations or home visits by doctors provide initial assessment and guidance. They may not replace emergency medical care or hospital admission in critical situations.
- Patients must provide accurate and complete medical history, ongoing treatments, and current symptoms to ensure proper diagnosis and care.
- Innaya Health Care & Surgical Services (I.H.S.) is not liable for complications arising from undisclosed medical information.
3. Payments & Charges
- Service charges must be paid as per the agreed terms during booking.
- Payments for home visits, nursing services, and health packages must be made in advance or as per the specific service policy.
- Medical equipment rentals require advance payment along with applicable security deposits.
- All prices are subject to change without prior notice, but confirmed bookings will be honored at the agreed price.
4. Medical Equipment Rental
- Rented medical equipment remains the property of Innaya Health Care & Surgical Services (I.H.S.).
- Patients or their representatives are responsible for the safe handling and proper use of the equipment.
- Any damage, loss, or unauthorized repair will result in deductions from the security deposit or additional charges for repair/replacement.
- Equipment must be returned in the same condition as provided, subject to normal wear and tear.
5. Nurse & Caregiver Responsibilities
- Nurses and caregivers assigned by Innaya Health Care & Surgical Services (I.H.S.) will provide services based on the patient's medical requirements and doctor's instructions.
- Our staff will strictly follow professional ethics and maintain patient confidentiality.
- Patients and their families are expected to treat the healthcare staff with respect and provide a safe working environment.
6. Cancellations & Refunds
Please refer to our separate Cancellation & Refund Policy for detailed information regarding cancellations, rescheduling, and refund eligibility.
7. Liability Limitation
While we strive to provide the best possible healthcare services, Innaya Health Care & Surgical Services (I.H.S.) will not be responsible for complications arising due to incorrect information provided by patients, non-compliance with medical advice, or circumstances beyond our control.
8. Website Usage
Users must not misuse the website, attempt unauthorized access, introduce harmful content, or perform any activity that may affect website security or performance.
9. Changes to Terms
Innaya Health Care & Surgical Services (I.H.S.) reserves the right to modify or update these Terms & Conditions at any time. Updated terms will be published on this page.
10. Order Review & Rental Terms
At the time of booking any medical equipment rental or applicable home healthcare service, the following terms shall apply:
- Transportation charges for delivery and pickup (to and from the patient's location) shall be applicable based on the city, distance, and prevailing transportation tariff. These charges shall be borne by the patient or the patient's representative.
- Innaya Health Care & Surgical Services (I.H.S.) will arrange the delivery and installation of the rented medical equipment at the client's specified address.
- Delivery and installation shall be scheduled at a mutually convenient date and time, subject to availability.
- The client must ensure that the installation location is safe, clean, and easily accessible for our service personnel.
- A refundable security deposit may be applicable as per the prevailing policy of Innaya Health Care & Surgical Services (I.H.S.).
- The security deposit will be refunded only after the rented equipment has been returned and successfully passed the quality inspection conducted by Innaya Health Care & Surgical Services (I.H.S.).
- Approved security deposit refunds will be transferred only through NEFT to the patient's or Next of Kin (NOK)'s registered bank account.
- Security deposit refunds will normally be processed within 15 working days from the date of completion of the rental service, subject to successful quality inspection and settlement of any outstanding dues.
- The patient or the patient's representative is solely responsible for the safety, security, and proper use of the rented medical equipment while it remains at the patient's premises.
- Any damage, loss, theft, misuse, or unauthorized modification of the rented equipment during the rental period shall be the responsibility of the patient or the responsible individual/organization. The responsible party shall be liable to pay the full Market Retail Price (MRP) or replacement cost of the equipment, as determined by Innaya Health Care & Surgical Services (I.H.S.).
- The rented equipment shall not be transferred, sublet, or used by any unauthorized person without prior written approval from Innaya Health Care & Surgical Services (I.H.S.).
- By confirming the booking, the patient or their representative acknowledges that they have read, understood, and agreed to these rental terms and conditions.
Help & Support
For any queries, concerns, complaints, or feedback regarding our services, bookings, equipment rentals, or payments, patients and their representatives are requested to contact our Help Centre & Support through the contact details provided on our website. Our team will make every effort to address your concerns promptly.