To & From transportation is applicable as per the city location and current tariff applicable as per city. The same logistics charges will be borne by the patient party.

Innaya Health Care & Surgical Services (I.H.S.) Home Care will deliver and professionally install the medical equipment at the Client’s specified residential or healthcare facility location.

• Delivery and clinical installation will be scheduled at a mutually convenient time confirmed by our logistics coordinator.
• The client must ensure that the installation area is clean, safe, well-ventilated, and easily accessible with stable electrical grounding (mandatory for Ventilators, Oxygen Concentrators, and Monitors).

A refundable security deposit is applicable for each rented medical apparatus in accordance with the official policy of Innaya Home Care & Surgical Services.

No cash refunds will be handed out to field delivery executives. All electronic bank transfers are validated against the bank account details and cancelled cheque/passbook provided by the patient or authorized family representative.

The patient, family members, and on-site caregivers are solely responsible for the physical security, safe keeping, and proper environmental storage of the medical equipment in the home.

All units deployed under our rental fleet undergo rigorous pre-dispatch biomedical diagnostics, multi-stage sterilization, and test run cycles:

In case of any query, concern, maintenance request, or operational feedback, kindly visit our Help Centre & Support section or contact our emergency technical response team.

Welcome to Innaya Health Care & Surgical Services (I.H.S.). By accessing our digital website, scheduling an appointment, ordering equipment, or engaging any healthcare service provided by Innaya Health Care & Surgical Services (I.H.S.), you explicitly agree to comply with and be bound by these Terms & Conditions and our Privacy Policy. Please read them carefully before using our services.

Innaya Health Care & Surgical Services (I.H.S.) delivers hospital-grade digital and home healthcare solutions across 11 primary disciplines:

Service availability and execution schedules may vary depending on patient clinical requirements, geographic location, and medical personnel rostering.

All clinical appointments are subject to formal confirmation based on the active availability of verified doctors, registered nurses, physiotherapists, or qualified caregivers.

Patients or their authorized representatives must provide comprehensive, accurate, and up-to-date medical history, including current prescriptions, allergies, past surgeries, and underlying chronic conditions. Inaccurate disclosures compromise diagnostic efficacy and clinical safety.

Payments must be fulfilled according to agreed published tariffs, diagnostic package bundles, or monthly rental invoices. Any additional procedures, non-standard consumables (e.g., specialized catheters, wound dressings, sterile gloves), or extended hours requested beyond the subscribed plan will incur supplementary billing.

Healthcare procedures and consultations are administered by qualified practitioners adhering to established clinical protocols. Because human physiological response, age, and disease severity vary widely, treatment outcomes cannot be unilaterally guaranteed.

Users agree not to tamper with, decompile, introduce malicious scripts, perform unauthorized scraping, or violate digital security measures across our website platform.

When you book care or interact with our portal, we collect:

• Full patient legal name, date of birth, emergency contact phone, and residential address
• Clinical diagnosis, attending physician notes, prescriptions, allergy profiles, and vital signs
• Transaction metadata, UPI reference IDs, and encrypted payment receipt records

Your data is exclusively utilized to roster qualified attending clinicians, synchronize care charts, fulfill equipment delivery, process refunds, and satisfy statutory medical archiving standards.

Our website uses strictly necessary session cookies to maintain your shopping cart, authentication tokens, and portal responsiveness. You retain full rights under applicable data protection statutes to review, update, or petition the archival deletion of non-statutory records by writing to our Privacy Grievance Officer.

Patients may cancel or reschedule doctor home visits or nursing shifts by notifying our support desk at least 24 hours prior to the confirmed service slot. Cancellations submitted with less than 24 hours notice or missed appointments at the patient's premises may attract administrative call-out fees.

For eligible prepaid appointments cancelled within the designated window, refunds are reviewed and approved within 48 hours. Approved refunds are credited back within 7–10 business days through the original online payment method or authorized gateway used during the transaction.

Once a clinical consultation or diagnostic service has already commenced or concluded in whole or in part, the corresponding professional fees become non-refundable.

Preventative health check-up packages may be cancelled freely before the technician arrives for blood/sample collection. Once phlebotomy or home diagnostics have started, package refunds will not be entertained.

In the unlikely event that Innaya Health Care & Surgical Services is unable to honor a scheduled booking due to extreme weather, clinical emergencies, or severe logistics impediments, we will either provide expedited rescheduling or issue an automatic 100% refund.

Remember: Every healthcare professional dispatched by Innaya Health Care & Surgical Services (I.H.S.) wears an official uniform with company insignia and carries a tamper-evident photo ID card. Always verify before granting home access.