Innaya Health Care & Surgical Service
InnayaI.H.S
NABH & ISO Aligned Institutional Governance

Terms & Conditions & Policies

Official operational terms, certified medical equipment rental protocols, patient security guidelines, privacy policy, and refund rules of Innaya Health Care & Surgical Services (I.H.S.).

Effective Date: October 12, 2026Entity: Innaya Health Care & Surgical Services (I.H.S.)Verified Legal Policy
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Terms & Conditions for Medical Equipment Use

Tariffs, delivery logistics, quality check report, and NEFT deposit refunds

At the Time of Booking & Order Review:All apparatus undergo complete sanitization, multi-parameter functional testing, and biomedical calibration before leaving our facility. Please review the mandatory delivery and security deposit protocols below.

1. Transportation & Delivery Logistics

To & From transportation is applicable as per the city location & current tariff applicable as per city & the same will be borne by the patient party.

Innaya Health Care & Surgical Services (I.H.S.) Home Care will deliver and install the equipment at the Client’s specified location at a mutually convenient scheduled time.

The client must ensure that the installation area is safe, clean, and easily accessible.

2. Security Deposit & NEFT Refund Policy (15 Working Days)

Security Deposit is applicable as per the policy of Innaya Home Care & Surgical Services.

Security deposit shall be refunded by Innaya Homecare strictly as per the certified Quality Check (QC) Report.

Refund will be transferred through NEFT in patient or Next of Kin (NOK) account only.

Refund will be credited within 15 working days after the end of service date.

3. Equipment Custody & Market Retail Price (MRP) Liability

The patient is solely responsible for Medical Equipment Security at home.

Medical equipment provided on rent remains the property of Innaya Health Care & Surgical Services (I.H.S.). Customers are responsible for using and maintaining the rented equipment safely and properly. Any damage, loss, misuse, or unauthorized handling will be the customer's responsibility.

In case of any damage to the rented equipment, the concerned individual or organization responsible will be liable to pay the complete Market Retail Price (MRP) or total replacement cost of the equipment.

Active Medical Equipment Roster (Directly Managed by I.H.S.):

1. Portable Medical VentilatorPhilips Trilogy, CPAP/BiPAP/Invasive, battery backup
2. Multipara Patient Monitor5-Para & 7-Para, ECG, SpO2, NIBP, audio-visual alarms
3. Medical Oxygen Concentrator5L & 10L continuous flow, 93%±3% medical oxygen purity
4. Electric Airway Suction MachineInstad 500-V, dual canister, adjustable vacuum pressure
5. Precision Syringe Infusion PumpHawkmed/Medcaptain, universal syringe clip, occlusion alarms
6. Mobile Stainless Steel IV Drip Stand5-wheel base, heavy-duty telescoping height adjustment
7. Ergonomic Foldable WheelchairChrome frame, solid puncture-proof wheels, attendant handbrakes
8. Adjustable Medical Walking Stick / CaneHigh-grade anodized aluminum, non-slip rubber grip
9. Foldable Reciprocal Mobility WalkerDual hand grips, push-button folding, posture stabilizer
10. Hospital Bed with Collapsible Side RailsBackrest & knee elevation mechanisms, fall prevention
11. Medical-Grade Waterproof Hospital MattressAnti-microbial rexine zip cover, high-density pressure sore relief foam
In case of any query, concern or feedback, kindly visit our Help Centre & Support section or call +91 98765 43210.

General Terms & Conditions of Innaya Health Care (I.H.S.)

Accepted standards, appointment rules, staff verification, and clinical disclaimers

1. Acceptance of Terms

By accessing this website, booking an appointment, or using any healthcare service provided by Innaya Health Care & Surgical Services (I.H.S.), you agree to these Terms & Conditions and our Privacy Policy.

2. Our 11 Primary Clinical Healthcare Services

Innaya Health Care & Surgical Services (I.H.S.) provides comprehensive healthcare services including:

Teleconsultation with Superspecialists
Doctor Home Visits
Home Nursing Care (ICU / General)
Elderly & Geriatric Care
Physiotherapy & Rehabilitation
Injection & Dressing Services
Caretaker / Attendant Support
Post-Surgical Stepdown Care
Medical Equipment Rental
Health Check-Up Packages
Health Counselling & Patient Assistance

Service availability may vary depending on patient requirements, geographic location, and medical professional rostering.

3. Appointment Booking & Arrival Disclaimers

Appointments are subject to confirmation based on the availability of doctors, nurses, physiotherapists, or caregivers.

We make every effort to ensure timely service delivery; however, doctors or healthcare professionals may occasionally reach later than the scheduled time due to traffic conditions, emergency situations, previous patient consultations, or other unavoidable circumstances.

Innaya Health Care & Surgical Services (I.H.S.) will not be responsible for delays caused due to circumstances beyond our reasonable control. We appreciate your understanding and cooperation in such situations.

4. Patient Responsibilities & Mandatory Staff ID / Uniform Verification

Patients or their representatives must provide complete and accurate medical information, including previous medical history, current medications, allergies, and other relevant health details. Failure to provide accurate information may affect the quality and safety of healthcare services provided.

Mandatory Patient Safety Rule:

For patient safety and verification, all healthcare staff members assigned by Innaya Health Care & Surgical Services (I.H.S.) will carry official identification cards and will arrive in the prescribed company uniform.

Patients or their family members are advised to verify the staff member’s identity card before allowing entry into their premises. In case of any doubt regarding the identity of the assigned staff member, please contact Innaya Health Care & Surgical Services (I.H.S.) immediately for verification.

5. Payments & Packages

Payments must be made according to the agreed service charges, packages, or rental terms. Any additional services requested beyond the selected package or agreed service may involve additional charges.

6. Limitation of Liability

Healthcare services are provided by qualified professionals based on accepted medical practices. However, treatment outcomes may vary depending on individual patient conditions, medical history, and physiological response to treatment.

Privacy Policy & Data Protection

How Innaya collects, safeguards, and protects your personal and medical information

At Innaya Health Care & Surgical Services (I.H.S.), we respect your privacy and are committed to protecting your personal and medical information.

1. Information We Collect

  • Patient Name, Contact Number & Email
  • Residential Address & Landmark Details
  • Appointment & Care Schedule Details
  • Medical History shared during Consultations
  • Payment Details processed via authorized gateways
  • Clinical vitals, prescriptions & reports

2. How We Use & Protect Your Information

Your data is used strictly for scheduling appointments, coordinating doctor visits and bedside nursing, processing payments, communicating clinical updates, and complying with healthcare regulatory standards.

We do not sell, rent, or misuse your personal information. Information is shared strictly with attending doctors and healthcare professionals involved in your care, or legal authorities when required by applicable laws.

Cancellation & Refund Policy

Clear 24-hour advance cancellation window and 7–10 business days refund settlement

1. Appointment Cancellation (24 Hours Prior)

Patients may cancel or reschedule appointments by contacting us at least 24 hours before the scheduled appointment. Late cancellations or missed appointments may be subject to applicable service charges.

2. Refund Processing Timeline

Refunds for prepaid services may be considered if the cancellation request is received within the applicable cancellation period.

If the healthcare service has already been provided, either fully or partially, the payment may not be refundable.

Approved refunds will be processed within 7–10 business days through the original payment method used during the transaction.

Health Check-Up Packages

Packages may be cancelled before the scheduled appointment date. Once any test, blood sample collection, or diagnostic service has started, refunds are not applicable.

Medical Equipment Rentals

Rental charges apply for the agreed rental period. Security deposits are refunded via NEFT within 15 working days following quality check verification.

Medical Disclaimer & Emergency Protocol

Critical advisory regarding acute medical emergencies & informational scope

IN CASE OF AN ACUTE MEDICAL EMERGENCY:

The information available on this website is for general informational purposes only and should not be considered a substitute for professional medical advice, acute hospital emergency treatment, or immediate surgical intervention.

In case of a medical emergency, please contact your nearest hospital or emergency medical services immediately.Call 108 / 112

Healthcare services and treatment outcomes may vary depending on individual patient conditions. Innaya Health Care & Surgical Services (I.H.S.) is not responsible for transit delays caused due to traffic, emergencies, previous consultations, or circumstances beyond our control.

Mandatory Staff Verification Reminder: Patients and family members should verify the identity of healthcare staff through official ID cards before allowing entry into their premises. Assigned staff members will arrive in official company uniforms for easy identification and safety assurance.
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